Reference

Explore the Terms That Govern Your dewi91 Account

These terms set out what you agree to when you open and use your dewi91 account — from how deposits via DANA, OVO, and GoPay are handled, to how withdrawals are verified and when access may be restricted.

Account eligibility rulesWallet deposit conditionsWithdrawal verification stepsAccess restriction policyJurisdiction-dependent availability
dewi91 Explore the Terms That Govern Your dewi91 Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Account Rights

Account Data Retention

We retain your account data for as long as your account is active and for a defined period after closure, as required by our operating obligations. You may request a summary of what we hold.

Cookie and Session Policy

We use session cookies to keep your login active across mobile and desktop. Tracking cookies for analytics can be managed through your browser or device privacy settings at any time.

Wallet and Payment Security

All DANA, OVO, and GoPay transactions are processed over encrypted connections. We verify wallet ownership during the withdrawal step — the account name on your e-wallet must match your registered profile.

Requesting Changes or Closure

To update your account details or request closure, contact support through live chat or email. Account closure requests are processed within a standard review period before your balance is settled.

REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat Support

Reach our Indonesia support team directly through the live chat window in your account dashboard. Available for account help, wallet queries, and terms clarification.

Email Help Desk

Send detailed questions about these terms, account restrictions, or withdrawal holds to our support email. We aim to respond within one business day.

Account Help Centre

Browse the account help section for answers to common terms questions — covering wallet verification, access eligibility, and account closure procedures.

Common Questions About These Terms

These terms apply to anyone who registers and uses a dewi91 account. Access is available where local law in Indonesia permits it — eligibility depends on your region and local regulations.

We may revise these terms and will post the updated version here with a change date. Continuing to use your account after an update means you accept the new conditions as written.

Withdrawals to DANA, OVO, or GoPay require the registered name on your e-wallet to match your dewi91 profile. Mismatches trigger a verification hold until the details are confirmed.

Contact our support team via live chat or email to request a summary of the data we hold on your account. We will respond within a reasonable timeframe as our policy allows.

Accounts may be suspended if we detect activity that appears to breach these terms — including access from ineligible regions, wallet ownership mismatches, or patterns that suggest policy violations.

Submit a closure request through live chat or the support email. We review the request, settle any remaining balance to your verified DANA, OVO, or GoPay wallet, then complete the closure process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.